Privacy Policy for Atlas Last Updated: March 3, 2026 This Privacy Policy describes how Atlas ("we," "us," or "our") collects, uses, and shares your personal information when you use our mobile application (the "App"). 1. Information We Collect To provide you with our services, we collect the following types of information: Account Information: When you log in, we collect your name, phone number, and any profile details provided during onboarding. Issue Reporting Data: When you report a maintenance or urban issue (e.g., Electrical, Plumbing), we collect descriptions, notes, and photos you upload. Financial Information: We track your invoice history (e.g., Rent, Ownership dues) and transaction IDs. Note: Payment processing is handled by third-party providers (FIB, FastPay). We do not store your full payment card or bank details. Communication Data: If you contact a technician through the App, we facilitate that connection via phone or WhatsApp. Device & Usage Data: We collect device identifiers and crash logs to improve app performance and security. Biometric Data: If enabled, Face ID or biometric data is stored locally on your device and is not accessible by us. 2. How We Use Your Information We use the collected data to: Process and manage your invoices and payments. Route maintenance reports to the appropriate technicians or city authorities. Send push notifications regarding service updates or payment reminders. Allow technicians to contact you to resolve reported issues. Enhance app security and troubleshoot technical problems. 3. Sharing Your Information We sharing your information only in the following circumstances: Service Providers: We share maintenance details and contact info with technicians assigned to your reported issues. Payment Processors: Transaction details are shared with FIB and FastPay to complete your payments. Legal Requirements: If required by law or to protect our rights. 4. Data Security We implement industry-standard security measures, including Face ID integration and encrypted local storage, to protect your sensitive information. However, no method of transmission over the internet or mobile storage is 100% secure. 5. Your Rights and Choices Permissions: You can manage app permissions (Camera, Photos, Notifications, Face ID) at any time through your device settings. Access & Deletion: You can request access to or deletion of your account data by contacting our support team. 6. Changes to This Policy We may update this policy from time to time. We will notify you of any significant changes via push notifications or in-app alerts. 7. Contact Us If you have any questions about this Privacy Policy, please contact us at: Email: support@kakon.com Website: https://kakon.com